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London School of Massage – Student Policy
1. Introduction
London School of Massage (LSM) is committed to maintaining high standards of professional education, practical training, student conduct and assessment.
Students must comply with this policy, the applicable course requirements, LSM's Terms & Conditions and relevant awarding-body regulations.
This policy should be read alongside the Terms & Conditions and Privacy Policy.
Nothing in this policy excludes or restricts statutory rights.
2. Enrolment and Eligibility
Students are responsible for ensuring that they meet the published entry requirements for their chosen course.
LSM may require evidence of previous qualifications, professional experience, insurance or other eligibility criteria.
Where requirements are not satisfied, LSM may refuse enrolment, examination entry or qualification registration.
Students must provide accurate information and promptly notify LSM of material changes.
Financial consequences arising from cancellation or ineligibility are governed by LSM's Terms & Conditions and applicable law.
3. Course Materials and Digital Access
Course manuals, instructional videos, presentations, assessments and other learning resources are provided for the enrolled student's personal educational use.
Full payment of the course fee is required before access to digital course materials is granted.
Deposits or instalments do not entitle students to digital access unless expressly agreed otherwise in writing.
Digital materials are normally accessible for 12 months from purchase, subject to the applicable course conditions and statutory rights.
Students must not share access credentials or reproduce, distribute, publish, sell or commercially exploit LSM materials without written authorisation.
Extensions may be granted at LSM's discretion and may be subject to agreed additional charges.
4. Attendance and Punctuality
Students must attend scheduled training sessions and satisfy the attendance and practical competency requirements applicable to their course.
Students must arrive punctually and remain for the full duration of scheduled sessions.
Failure to meet attendance requirements may affect assessment eligibility, progression or qualification completion.
Students who cannot attend must notify LSM as soon as reasonably possible.
Where contracted training has been made available, a student's failure to attend does not, in itself, constitute cancellation by LSM or failure to deliver the contracted services.
LSM is not obliged to provide replacement training, additional tuition or alternative attendance arrangements without charge where the absence is attributable to the student, except where required by law or an express contractual commitment.
Any additional arrangements are subject to availability and applicable charges.
5. Transfers, Cancellations and Withdrawals
Cancellation, postponement, withdrawal and transfer requests should be submitted in writing.
Transfers are subject to availability, LSM's approval and applicable charges.
All financial consequences are governed by the Cancellation, Refund and Transfer Policy in LSM's Terms & Conditions.
6. Student Conduct
Students must act professionally and respectfully towards tutors, staff, fellow students, models and clients.
Bullying, harassment, discrimination, threatening behaviour, serious disruption, unsafe conduct and breaches of professional boundaries will not be tolerated.
Students must follow reasonable instructions concerning safety, practical procedures and the learning environment.
LSM may take proportionate disciplinary action, including suspension or removal where justified.
7. Health, Safety and Hygiene
Students must comply with LSM's health, safety, hygiene and infection prevention requirements.
Students must maintain suitable personal hygiene, use clean equipment and follow appropriate treatment protocols.
Students should notify LSM of relevant medical conditions, injuries, pregnancy, disabilities or other circumstances that may affect safe participation or require reasonable adjustments.
LSM may request appropriate medical clearance or alternative practical arrangements where reasonably necessary.
8. Practical Training Arrangements
8.1 Mixed-Gender Classes and Practical Participation
LSM practical training is conducted in mixed-gender classes, with students required to work in pairs or groups, taking turns to give and receive treatments as an integral part of their training.
8.2 Changing and Draping
Changing takes place within the teaching room, with appropriate covering and professional draping maintained to ensure privacy, dignity and modesty.
8.3 Course Participation Requirements
These arrangements form an essential part of LSM's established practical training procedures and course participation requirements.
8.4 Professional Standards
Students must maintain appropriate professional conduct, hygiene, draping and respect for fellow students throughout practical training.
8.5 Practical Competency
Students must demonstrate the practical competencies required for their course. Where these cannot be completed, progression, assessment eligibility or certification may be affected, subject to applicable law and awarding-body requirements.
9. Equipment and Uniform
Students must provide the equipment, towels, clothing, stationery and other materials specified for their course.
Failure to bring essential equipment may prevent participation in training or assessment where necessary for safety or qualification requirements.
Additional arrangements or training may incur charges where properly disclosed and legally payable.
10. Case Studies and Home Practice
Students completing case studies or home practice must comply with relevant professional standards.
Students must obtain informed consent, maintain suitable treatment records, observe contraindications, preserve confidentiality and work within their level of training and competence.
Students are responsible for arranging appropriate insurance where required for activities outside supervised training.
Students must not represent themselves as professionally qualified in a modality before obtaining the relevant qualification.
11. Assessments and Examinations
Students must satisfy all applicable attendance, coursework, practical competency and examination requirements.
Students are responsible for meeting deadlines and providing required documentation, equipment, models and identification.
Missed examinations, incomplete coursework or failure to satisfy eligibility conditions may result in delayed assessment, additional training or further charges.
Participation in training does not guarantee examination eligibility or qualification success.
Additional training, assessments, resits and re-enrolments are subject to applicable charges and awarding-body requirements.
12. Certification
Certificates are issued only when the relevant educational, practical, assessment and awarding-body requirements have been satisfied.
Any lawfully payable fees must be settled in accordance with the Terms & Conditions and applicable awarding-body rules.
LSM cannot guarantee successful examination results, professional registration or externally awarded qualifications.
13. Learning Support and Adjustments
LSM aims to provide an inclusive training environment.
Students are encouraged to identify any support needs as early as possible.
Reasonable adjustments will be considered and provided in accordance with applicable law.
Certain examination adjustments may require awarding-body approval.
Personal and medical information will be handled under LSM's Privacy Policy.
14. Professional Boundaries
Students must maintain appropriate professional boundaries, informed consent, treatment standards and confidentiality.
Students must respect client dignity, appropriate draping and personal boundaries.
Students must work within their competence and must not make unsupported therapeutic claims.
15. Complaints
Students should raise concerns promptly with LSM.
Formal complaints should be submitted in writing and will be considered under LSM's complaints procedures.
Nothing in this section limits statutory remedies.
16. Photography, Recording and Social Media
Students are prohibited from making video or audio recordings of training sessions without prior written authorisation.
Students must not publish content that infringes privacy, confidentiality, intellectual property or the rights of others.
LSM may take photographs and video recordings during training for educational, website, social media and promotional purposes, subject to applicable data protection legislation.
Students who do not wish to be identifiable in promotional material should notify LSM so that appropriate arrangements can be made.
Further information is provided in the Privacy Policy.
17. Payments and Outstanding Fees
Students are responsible for paying agreed fees by the applicable deadlines.
Access to digital materials is conditional upon receipt of the full course fee.
Where payments remain outstanding, LSM may restrict further training access or assessment arrangements to the extent permitted by law and awarding-body requirements.
Outstanding amounts lawfully due remain recoverable.
18. Course Changes
LSM may make reasonable operational or educational changes where necessary.
Material changes affecting contractual obligations will be addressed in accordance with the Terms & Conditions and applicable law.
19. Removal from Training
LSM may suspend or remove students where reasonably justified by serious misconduct, unsafe behaviour, material misrepresentation, failure to meet essential course requirements or other serious contractual breaches.
Any action will be proportionate and subject to applicable legal obligations.
Removal does not automatically entitle a student to a refund or free transfer.
Financial consequences are governed by the Terms & Conditions and applicable law.
20. Policy Updates
LSM may update this policy for future enrolments and make reasonable operational changes where permitted by law.
Changes will not retrospectively remove acquired contractual rights unless lawfully agreed.
Nothing in this policy excludes or restricts statutory consumer rights.
London School of Massage
455 Caledonian Road
London N7 9BA
Email: info@londonschoolofmassage.co.uk
Telephone: 020 7700 3777
Massage to a Higher Level.
Effective Date: 27th October 2026