Terms and Conditions | London School of Massage

These Terms & Conditions govern bookings, purchases, enrolments and participation in courses provided by London School of Massage (LSM, we, us, our).

By completing a booking, students agree to these Terms & Conditions, the applicable course information and LSM's Student Policy.

All bookings are subject to acceptance by LSM and applicable law.

1. Definitions

1.1 LSM: London School of Massage, the provider of the advertised training and educational services.

1.2 Student: Any individual booking, purchasing, enrolling on or attending an LSM course.

1.3 Course: Any qualification, diploma, training programme, workshop, CPD course, online course or other educational service provided by LSM.

1.4 Digital Materials: Electronic manuals, instructional videos, presentations, assessments, downloadable documents and other digital learning resources.

1.5 Course Fee: The total agreed price for the selected course, including the components specified before purchase.

1.6 Course Commencement: The date on which scheduled teaching or training services begin, whether online or in person.

1.7 Working Day: Monday to Friday, excluding public holidays in England.

2. General Provisions

2.1 LSM provides professional education and training in massage, sports massage, complementary therapies, adult education and training and related disciplines.

2.2 Course content, schedules, tutors, venues, assessments and associated requirements are described in the relevant course information.

2.3 LSM may make reasonable operational or educational changes where necessary, provided these do not materially diminish the contracted services or interfere with statutory rights.

2.4 Students are responsible for reviewing the published course information, entry requirements, attendance conditions and fees before booking.

2.5 These Terms & Conditions apply alongside LSM's Student Policy and relevant course-specific requirements. In the event of inconsistency, these Terms & Conditions shall prevail, subject to applicable law and mandatory awarding-body requirements.

2.6 LSM may exercise its contractual rights where reasonably necessary to maintain educational standards, safety, operational continuity and compliance with applicable regulatory requirements.

2.7 Nothing in these Terms & Conditions excludes or restricts any rights or liabilities that cannot lawfully be excluded or restricted.

3. Course Bookings and Enrolment

3.1 Confirmed Bookings

A booking becomes binding when accepted and confirmed by LSM.

Students must provide accurate and complete enrolment information and promptly notify LSM of any material changes affecting their eligibility or participation.

Booking confirmations and relevant communications may be issued electronically.

3.2 Deposits and Instalments

Where provisional bookings or instalment arrangements are available:

• An initial payment of at least 50% of the course fee is required unless otherwise agreed in writing.
• The outstanding balance must be paid no later than seven days before course commencement.
• Bookings made within seven days of commencement require full payment at the time of booking.

All deposits, instalments and outstanding payments are subject to the Cancellation, Refund and Transfer Policy.

Failure to meet payment deadlines may result in suspension or cancellation of the booking, subject to applicable law.

LSM reserves the right to recover sums lawfully payable under the contract.

3.3 Entry Requirements and Eligibility

Students are responsible for ensuring that they satisfy the published entry requirements for their selected course.

LSM may request evidence of qualifications, previous training, professional experience, insurance or other eligibility requirements.

Where the applicable entry requirements are not satisfied, LSM may refuse enrolment, qualification registration or examination entry.

Where appropriate, LSM may offer alternative arrangements or attendance-only certification at its discretion.

Students who book without satisfying clearly disclosed entry requirements may be liable for reasonable losses arising from cancellation or withdrawal, subject to applicable consumer law.

3.4 Booking Responsibility

Students are responsible for selecting the appropriate qualification, course level, training dates and learning pathway.

Changes to confirmed bookings are governed by Section 4.

4. Cancellation, Refund and Transfer Policy

4.1 General Conditions

Course bookings are subject to LSM's Cancellation, Refund and Transfer Policy.

Confirmed bookings may involve financial commitments relating to teaching, administration, facilities, course preparation, educational resources, registration and examination arrangements.

Cancellation, withdrawal or non-attendance may result in charges under this policy and applicable law.

4.2 Statutory Cancellation Rights

Where applicable, students entering into a distance contract have a statutory 14-day cancellation right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

The period normally expires 14 days after the day on which the contract is entered into.

The exercise and expiry of this right are subject to applicable statutory provisions, including those concerning digital content, early commencement of services and fully performed services.

Students exercising a statutory cancellation right must communicate a clear statement of cancellation within the applicable period.

Any legally required refund will be processed within the prescribed period and by the required payment method.

The statutory cancellation information and model cancellation form will be provided as part of LSM's booking information where required.

Nothing in this policy affects statutory consumer rights.

4.3 Digital Course Materials

LSM courses may include digital manuals, instructional videos, presentations, assessments and other online learning resources.

Digital course materials will only be released following receipt of the full course fee.

Deposits, partial payments and instalment arrangements do not entitle students to digital access unless expressly agreed otherwise in writing.

Where qualifying digital content is supplied under a digital content contract, the statutory right to cancel that contract will be lost once supply begins, provided the required express consent, acknowledgement and statutory confirmation requirements have been satisfied.

Supplying digital resources within a combined training programme does not automatically remove statutory cancellation rights relating to training services.

All digital materials remain subject to LSM's intellectual property and access conditions.

4.4 Early Commencement of Training

Where a student expressly requests training to commence within the statutory cancellation period, LSM may begin providing the contracted training services.

If the student subsequently exercises a valid statutory cancellation right, LSM may recover the proportionate amount permitted by law for services already provided, provided the statutory requirements have been satisfied.

The statutory cancellation right for a service contract will end upon full performance where the required express request and acknowledgement have been obtained.

LSM may require students who do not request early commencement to select a later available course date.

4.5 Cancellation Outside the Statutory Cancellation Period

Where a student cancels or withdraws after the expiry of any applicable statutory cancellation period, LSM reserves the right to recover its reasonable financial losses arising from the cancellation.

Applicable cancellation charges will be determined under the cancellation fee schedule disclosed before booking, taking account of relevant costs, contractual commitments, losses and reasonable mitigation.

LSM may retain payments received or recover outstanding amounts to the extent lawfully payable.

Cancellation charges are subject to applicable consumer legislation.

4.6 Non-Attendance and Withdrawal

Students are responsible for attending scheduled training and fulfilling the published course requirements.

Failure to attend, partial attendance, late arrival or voluntary withdrawal does not entitle a student to a refund, course transfer or replacement training.

Where LSM has made the contracted training available and the student fails to attend or complete it for reasons within their responsibility, LSM may retain or recover applicable fees and reasonable losses in accordance with these Terms & Conditions and applicable law.

Replacement or additional training is subject to availability and applicable charges.

4.7 Examination and Registration Fees

Course fees may include awarding-body registration, examination, assessment and associated administration costs.

Reasonable non-recoverable costs already incurred may be considered when calculating cancellation charges where legally permitted.

Additional fees may apply for resits, deferrals, reassessments, late registrations, re-enrolments and other additional services, in accordance with the published charges and applicable awarding-body requirements.

4.8 Course Transfers

Bookings are personal and may not be transferred to another individual without LSM's written approval.

Requests to change course dates must be submitted in writing and are subject to availability, LSM's approval and applicable charges.

LSM is not obliged to approve voluntary transfers unless required by law or an express contractual commitment.

4.9 Exceptional Circumstances

Requests arising from exceptional circumstances will be considered individually.

LSM may request reasonable supporting evidence and may offer alternative arrangements at its discretion, subject to applicable legal obligations.

Discretionary concessions do not create an entitlement to further concessions or change the underlying contractual conditions unless expressly agreed.

4.10 Cancellation or Changes by LSM

LSM reserves the right to make reasonable operational changes where necessary.

Where LSM cancels a course or makes a material change affecting its contractual obligations, students will receive the remedies required by applicable law.

Alternative arrangements may be offered where available.

4.11 Cancellation Procedure

Cancellation and transfer requests should be submitted in writing to:

info@londonschoolofmassage.co.uk

Cancellation takes effect in accordance with the applicable contractual terms and statutory requirements.

Students may use LSM's statutory cancellation form where applicable, although use of that form is not compulsory.

4.12 Statutory Rights

Nothing in this policy excludes or restricts rights or remedies that cannot lawfully be excluded or restricted under applicable consumer legislation.

5. Attendance Requirements

5.1 Students must attend scheduled training and satisfy the attendance, practical competency and assessment requirements applicable to their course.

5.2 Students must arrive punctually and remain for the full duration of scheduled sessions.

5.3 Failure to meet attendance requirements may result in refusal of examination entry, delayed progression, additional training requirements or inability to complete the qualification.

5.4 Where LSM has made the contracted training available, a student's failure to attend or complete the course will not, in itself, constitute cancellation by LSM or failure to provide the contracted training.

5.5 LSM is not obliged to provide free replacement training where non-attendance is attributable to the student.

5.6 Additional training is subject to availability and applicable charges.

5.7 Financial consequences of non-attendance or withdrawal are governed by Section 4 and applicable statutory rights.

5.8 These requirements do not affect LSM's obligations concerning reasonable adjustments or other applicable legal protections.

6. Practical Training and Medical Considerations

6.1 Practical Participation

LSM courses may involve students giving and receiving practical treatments.

Students are expected to participate professionally in required practical activities, subject to safety requirements and applicable law.

Appropriate hygiene, clothing, draping and professional boundaries must be maintained.

6.2 Medical Considerations

Students should disclose relevant medical conditions, injuries, pregnancy, disabilities or other circumstances that may affect safe practical participation or require reasonable adjustments.

LSM may request appropriate medical clearance or alternative arrangements where reasonably necessary.

Students may be required to provide suitable practical models where appropriate.

6.3 Alternative Arrangements

LSM will consider reasonable adjustments and alternative arrangements in accordance with applicable law and relevant awarding-body requirements.

Where essential practical competencies cannot safely be completed despite appropriate arrangements, progression or assessment eligibility may be affected.

6.4 Practical Training Arrangements

LSM practical training is conducted in mixed-gender classes, with students required to work in pairs or groups, taking turns to give and receive treatments as an integral part of their training.

Changing takes place within the teaching room, with appropriate covering and professional draping maintained to ensure privacy, dignity and modesty.

These arrangements form an essential part of LSM's established practical training procedures and course participation requirements.

7. Hygiene, Uniform and Equipment

7.1 Students must comply with applicable health, safety, hygiene and professional requirements.

7.2 Students are responsible for providing the equipment, materials, towels, clothing and other items specified for their course.

7.3 Mandatory equipment requirements and additional costs will be disclosed before booking. Reasonable changes required by awarding bodies or safety standards will be communicated as appropriate.

7.4 Failure to provide essential equipment may prevent practical participation or assessment where necessary for safety or educational requirements.

7.5 Additional training, rescheduling or financial consequences are governed by applicable policies and law.

8. Payment Terms

8.1 Course Fees

All course fees must be paid in accordance with the arrangements confirmed at booking.

Unless otherwise agreed in writing:

• A minimum initial payment of 50% is required for provisional bookings.
• The outstanding balance is payable seven days before commencement.
• Bookings made within seven days of commencement require full payment.
  
  

8.2 Digital Learning Access

Digital course materials and learning resources will only be released once the full course fee has been received by LSM.

Access to My LSM's digital learning resources is conditional upon full payment and compliance with applicable access requirements.

8.3 Outstanding Payments

LSM reserves the right to suspend access to further training or digital services and withhold assessment arrangements where payment remains outstanding, to the extent permitted by law and relevant awarding-body requirements.

LSM may recover outstanding sums lawfully payable under the contract.

8.4 Late Payments

Reasonable and proportionate charges arising from overdue payments may be recoverable where lawfully chargeable and disclosed before agreement.

8.5 Refunds

Payments, deposits and instalments are subject to Section 4 and applicable statutory rights.

8.6 Payment Disputes

Students should notify LSM promptly of payment concerns to allow reasonable investigation and resolution.

LSM reserves the right to provide relevant booking records, payment confirmations, contractual acknowledgements and evidence of services supplied to payment providers or financial institutions when responding to payment disputes.

Outstanding sums lawfully payable remain recoverable in accordance with these Terms & Conditions and applicable law.

Nothing in this provision restricts statutory rights concerning payment disputes or reimbursement.

9. Examinations and Certification

9.1 Where applicable, qualifications are awarded by the relevant awarding organisation following successful completion of its requirements.

9.2 Students must satisfy all relevant attendance, coursework, practical competency, assessment and examination requirements.

9.3 Examination entry is subject to eligibility, completion requirements, awarding-body deadlines and payment of applicable fees.

9.4 Students are responsible for providing required examination equipment, models, identification and documentation.

9.5 Additional charges may apply for resits, deferrals, reassessments, late registrations and re-enrolments, in accordance with published fees and awarding-body requirements.

9.6 Examinations must normally be completed within six months of the scheduled course timetable unless otherwise specified.

9.7 Where qualification requirements remain incomplete after 12 months, additional training or re-enrolment may be required.

9.8 LSM does not guarantee examination success, qualification awards or professional registration.

9.9 Certification is subject to successful completion of relevant requirements, awarding-body approval and settlement of lawfully payable fees.

9.10 External certification and examination processing times may be determined by the awarding organisation.

9.11 Failure to Complete Qualification Requirements

Students are responsible for completing coursework, practical competencies, assessments and examinations within the prescribed deadlines.

Failure to satisfy these requirements may result in additional training, assessment, registration or re-enrolment charges.

LSM is not obliged to provide additional training, repeated examinations or extended learning access without charge, except where required by law or an express contractual commitment.

9.12 Examination Eligibility

Participation in training does not guarantee eligibility for examination or certification.

Students must satisfy the applicable academic, practical, attendance, administrative and awarding-body requirements.

Where examination entry is refused or delayed because a student has failed to meet properly communicated requirements, LSM is not obliged to provide additional training or assessment without charge, subject to applicable law.

10. Course Changes and Additional Expenses

10.1 LSM reserves the right to make reasonable changes to course arrangements, including tutors, schedules, delivery methods and venues, where necessary.

10.2 LSM will endeavour to provide reasonable notice of significant changes where practicable.

10.3 Where a material change affects LSM's contractual obligations, students retain the remedies available under applicable law.

10.4 Travel, Accommodation and Associated Expenses

Students are responsible for making their own travel, accommodation and related arrangements.

LSM does not arrange or guarantee these independent services and accepts no responsibility for their performance, cancellation or disruption.

Nothing in this provision excludes or restricts liability arising from LSM's own breach of contract or any other liability that cannot lawfully be excluded or restricted.

10.5 Students are advised to consider suitable travel or course cancellation insurance where appropriate.

11. Course Tutors and Training Content

11.1 LSM may appoint or substitute suitably qualified tutors where reasonably necessary.

11.2 Course content and teaching methods may be updated to reflect professional developments, educational standards or awarding-body requirements.

11.3 Reasonable changes that do not materially reduce the contracted service will not ordinarily constitute grounds for cancellation.

11.4 Material changes affecting statutory or contractual rights are governed by Section 10 and applicable law.

12. Coursework, Assignments and Case Studies

12.1 Students must complete all required coursework, assignments and case studies within the applicable deadlines.

12.2 Coursework must be submitted in accordance with LSM's instructions, normally by email to info@londonschoolofmassage.co.uk.

12.3 Students are responsible for the accuracy, originality and completeness of their submissions.

12.4 Late or incomplete submissions may affect assessment eligibility, examination entry or certification.

12.5 Additional training, administration, assessment or re-enrolment charges may apply where disclosed and legally payable.

12.6 Students undertaking case studies must obtain appropriate consent, maintain confidentiality and meet relevant professional standards.

12.7 Students are responsible for arranging appropriate insurance where required for activities undertaken outside supervised training.

13. Behaviour and Code of Conduct

13.1 Students must behave professionally and respectfully towards staff, tutors, fellow students, models and clients.

13.2 Harassment, discrimination, bullying, threatening behaviour, serious disruption and unsafe conduct will not be tolerated.

13.3 LSM reserves the right to take reasonable and proportionate disciplinary action where necessary.

13.4 Serious misconduct may result in immediate exclusion from training where justified.

13.5 Suspension or termination may occur where reasonably necessary to maintain safety, professional standards or an appropriate learning environment.

13.6 Financial consequences of exclusion or termination are governed by Section 4 and applicable law.

14. Copyright, Digital Materials and Learning Access

14.1 Intellectual Property

All LSM course manuals, videos, presentations, learning resources and associated educational materials remain the intellectual property of LSM or their respective copyright holders.

14.2 Personal Use

Materials are licensed exclusively for the enrolled student's personal educational use.

Students must not reproduce, distribute, share, publish, sell or commercially exploit these materials without written permission.

14.3 Teaching and Commercial Use

LSM materials must not be reproduced or incorporated into other commercial training programmes without express written authorisation.

14.4 Photography and Recording

Students are prohibited from making video or audio recordings of LSM training sessions without prior written authorisation.

LSM may take photographs and video recordings during training for educational, website, social media and promotional purposes, subject to applicable data protection legislation.

Students who do not wish to be identifiable in promotional materials should notify LSM so that appropriate arrangements can be made.

Further information is provided in LSM's Privacy Policy.

14.5 Digital Access Period

Digital learning materials are available for 12 months from the date of purchase, unless otherwise stated in the relevant course information.

Access will commence only upon receipt of the full course fee.

Delayed payment does not automatically extend the agreed access period. Any extension is subject to LSM's approval and applicable charges.

These arrangements are subject to LSM's contractual obligations and applicable consumer rights.

14.6 Extensions

Extensions may be offered at LSM's discretion and may be subject to additional charges agreed in advance.

14.7 Access Restrictions

LSM may restrict or suspend access where reasonably necessary due to non-payment, account misuse or serious breaches of intellectual property conditions, subject to applicable consumer law.

14.8 Digital Cancellation Rights

Digital content and related statutory cancellation provisions are governed by Section 4.

14.9 Digital Account Security

Access to My LSM and associated digital learning resources is provided exclusively to the enrolled student.

Login credentials must not be shared, transferred or made available to third parties.

LSM may monitor account activity for security, licensing compliance and prevention of unauthorised access, in accordance with its Privacy Policy.

Where unauthorised sharing or misuse is reasonably established, LSM may suspend or restrict access, subject to applicable law.

15. External Websites and Third-Party Services

15.1 LSM may provide access to resources supplied by independent third parties.

15.2 LSM is not responsible for independently operated third-party websites or services except where liability arises under applicable law.

16. Assignment of Rights and Obligations

16.1 Course bookings may not be transferred to another individual without LSM's written approval.

16.2 LSM may transfer contractual obligations to a suitably qualified provider where this does not materially prejudice the student's rights or contracted services.

17. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

The courts of England and Wales shall have non-exclusive jurisdiction, subject to applicable consumer jurisdiction rights.

18. Complaints

Complaints should be submitted in writing to:

School Director
London School of Massage
455 Caledonian Road
London N7 9BA

Email: info@londonschoolofmassage.co.uk
Telephone: 020 7700 3777

Complaints will be considered in accordance with LSM's complaints procedures and applicable legal requirements.

19. Data Protection and Confidentiality

19.1 LSM processes personal information for educational, administrative, contractual and regulatory purposes in accordance with applicable data protection legislation.

19.2 Information may be shared with awarding organisations, assessors, examination providers and other relevant parties where lawfully necessary.

19.3 Students must maintain appropriate confidentiality when working with clients, models, case studies and fellow learners.

19.4 Further information, including photography and recording, is provided in LSM's Privacy Policy.

20. Acceptance and Amendments

20.1 Completion of a booking confirms acceptance of the applicable Terms & Conditions.

20.2 Where required, express consent for early digital supply and express requests for early commencement of training will be obtained separately.

20.3 LSM reserves the right to amend these Terms & Conditions for future bookings.

20.4 Amendments will not retrospectively remove contractual rights already acquired unless lawfully agreed.

20.5 If any provision is found unenforceable, the remaining provisions shall continue to apply insofar as legally permitted.

20.6 Nothing in these Terms & Conditions excludes or restricts statutory consumer rights.

London School of Massage
455 Caledonian Road
London N7 9BA
United Kingdom

Website: www.londonschoolofmassage.co.uk
Email: info@londonschoolofmassage.co.uk
Telephone: 020 7700 3777

Massage to a Higher Level.