Privacy Policy

Privacy Policy

At London School of Massage, we are fully committed to protecting your privacy and handling your personal information responsibly and transparently.

This Privacy Policy explains how we collect, use, and protect your personal data when you register for massage training courses, complementary therapy programmes, or other services offered through our website or in person. It also outlines your rights and how you can exercise them.

All personal data is processed in accordance with UK data protection laws and London School of Massage acts as the Data Controller for this information.



Our Privacy Promise

  • Transparency – We will always tell you what personal data we collect and how we use it.

  • Security – We follow industry best practices to store your data securely and prevent unauthorised access.

  • Control – You have full control over your marketing preferences and personal information.



What Information We Collect

We may collect the following information about you:

  • Full name

  • Postal address

  • Email address

  • Contact telephone number

  • Date of birth

  • Medical information (if provided by you)

  • List of courses studied with us

  • CCTV footage (for safety and security)

  • Photographs or videos (used for promotional or educational purposes)



How We Use Your Information

We collect and use your information to:

  • Identify you as a student or client

  • Issue certificates accurately

  • Communicate important course details and updates

  • Post physical certificates and documents

  • Enrol you with examination and accrediting bodies (e.g., ITEC, VTCT, FHT)

  • Provide access to course materials and online resources

  • Ensure your safety during massage or body therapy sessions

  • Promote our courses using photography and video (where applicable)

  • Support crime prevention through CCTV monitoring

If you're attending a massage clinic session as a client, we require a completed medical form before treatment to ensure your safety and suitability for massage therapy.



Sharing Your Information with Third Parties

We do not sell or trade your personal information.

We will only share your data in the following circumstances:

  1. Enrolment with examination or accrediting bodies (e.g., ITEC, VTCT, FHT, BCMA, IGCT, etc.)

  2. Course reviews via Trustpilot, where only your name and email address may be shared to invite you for feedback

  3. Legal obligations, such as compliance with a court order or regulatory request



How Long We Keep Your Data

We retain your personal data only as long as necessary for the purposes outlined in this policy. You may request deletion or removal of your data at any time by logging into your account or contacting our Data Protection Officer.



Your Rights Under Data Protection Law

You have the right to:

  • Opt out of marketing communications at any time

  • Access your personal data

  • Rectify any inaccurate or incomplete information

  • Withdraw consent for specific uses of your data

  • Request deletion of your data in certain circumstances

  • Restrict processing under defined conditions

  • Object to processing based on legitimate interest if no overriding reason exists

To exercise any of your rights, please contact our Data Protection Officer using the details below.



Contact Us

Data Protection Officer
London School of Massage
455 Caledonian Road
London N7 9BA

Email: info@londonschoolofmassage.co.uk



Requesting Access to Your Data

To request a copy of your personal information, please send a written request with the following:

  • Your full name

  • The email address registered to your account

  • A clear description of the data you’re requesting, including relevant date ranges

  • A copy of valid photo ID (e.g., passport or driver’s licence)

  • Proof of address (e.g., utility bill)

  • Date of your request



Complaints

If you are unhappy with how we process your data, you have the right to contact the Information Commissioner’s Office (ICO) at ico.org.uk/concerns.

However, we would appreciate the chance to resolve your concerns directly. Please reach out to our Data Protection Officer first, and we’ll do our best to resolve the matter quickly and professionally.